Terms of Service

Last updated: May 2026

These terms govern your use of Pearl Agency's services. Please read them carefully. If you have questions, contact hello@pearlmodels.agency before booking.

1. Acceptance of Terms

By booking an intro call, signing an engagement agreement, or making a payment to Pearl Agency, you agree to these Terms of Service. If you do not agree, do not proceed with the engagement. These Terms apply between you (the Client) and Pearl Agency FZ-LLC, a limited liability company registered with the Ras Al Khaimah Economic Zone (RAKEZ), UAE ("we," "us," or "Pearl Agency").

2. Description of Services

Pearl Agency provides one-to-one coaching and operational consulting services to individuals building or scaling a social media practice. A standard engagement consists of:

A 3-month coaching period
Weekly scheduled 1:1 video coaching calls (12 calls total)
Written operational SOPs, frameworks, and PDF guides delivered throughout the engagement
Asynchronous advisory support via email and messaging during the engagement period
A closing review session in the final week

The services are educational and advisory in nature. We do not provide done-for-you marketing services, do not manage client accounts on your behalf, and do not act as your agent in any transaction.

3. Booking and Engagement

Engagements begin with a free 30-minute intro call. After the intro call, if both parties agree to proceed, we will provide a written engagement agreement specifying the start date, schedule, and scope. The engagement is confirmed when both the agreement is signed and the first payment is received.

4. Fees and Payment

The standard engagement fee is €3,000, payable through Stripe in one of the following ways: (a) as a single charge at the start of the engagement, (b) as three monthly installments of €1,000 each, or (c) as a custom installment plan agreed in writing in the engagement agreement. By submitting payment, you authorize us to charge the specified amount(s) to your payment method on the agreed schedule.

You are responsible for any applicable taxes in your jurisdiction. Pearl Agency does not currently apply UAE VAT to international clients under its free-zone status, but this does not affect your obligations under your local tax laws.

5. Client Obligations

To get value from the engagement, you agree to:

Attend scheduled calls on time, with appropriate technical setup
Communicate proactively if you need to reschedule (minimum 24 hours' notice)
Engage in good faith with the work, exercises, and recommendations
Provide accurate information about your situation, goals, and constraints
Treat all materials and communications as confidential

6. No Guarantee of Results

Coaching is a collaborative process. We provide frameworks, structure, and expertise; outcomes depend on your effort, circumstances, market conditions, and many factors outside our control. We make no representations or warranties — express or implied — that you will achieve any specific business, financial, or personal result from the engagement. We do not guarantee revenue, client acquisition, follower growth, or any other quantifiable outcome.

Any examples, case studies, or testimonials shared during the engagement or on our website describe individual experiences and are not representative of typical results.

7. Intellectual Property

All written materials, SOPs, frameworks, templates, and other documents we provide remain our intellectual property. You are granted a perpetual, worldwide, non-transferable, non-exclusive license to use them for your own business purposes. You may not redistribute, resell, sublicense, or publicly publish these materials without prior written consent.

Work product you create yourself during the engagement (your own SOPs adapted from our frameworks, your own client deliverables, your own business operations) belongs to you.

8. Confidentiality

Both parties agree to maintain confidentiality regarding non-public information shared during the engagement. This includes business plans, financial information, client lists, and personal circumstances. Confidentiality survives the end of the engagement indefinitely.

Testimonials and case studies are only shared publicly with the explicit written permission of the client involved.

9. Cancellation and Refunds

Our refund policy is published at /refunds and is incorporated into these Terms by reference. In summary: a full refund is available within 7 days of engagement start; after that, the engagement is non-refundable because you will already have received access to all of our digital materials, SOPs, and proprietary resources.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Pearl Agency's total liability arising out of or relating to the services is limited to the amount you paid for the engagement. We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of revenue, loss of clients, or loss of business opportunity, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law.

11. Indemnification

You agree to indemnify and hold Pearl Agency, its founder, and its representatives harmless from any claims, damages, or expenses arising from your use of the services, your breach of these Terms, or your business activities.

12. Termination

Either party may terminate the engagement for material breach by the other party, with written notice. In the event of termination for our material breach within the 7-day refund window, you are entitled to a full refund. Outside the 7-day window, no refund is due upon termination, as digital materials and proprietary resources will already have been delivered. In the event of termination for your material breach (including non-payment), no refund is due.

13. Modifications

We may update these Terms from time to time. Material changes will be communicated to active clients in writing. The current version will always be posted at this URL with the "last updated" date.

14. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates, specifically the regulations applicable to entities registered with the Ras Al Khaimah Economic Zone. Any dispute arising out of or relating to these Terms or the services will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be referred to the courts of Ras Al Khaimah, UAE.

15. Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full effect.

16. Contact

Questions about these Terms? Email hello@pearlmodels.agency.